Question 1

What is your cancellation policy for massage appointments?

Accepted Answer

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice result in forfeiture of 50% of the service price (deposit). This applies regardless of reason, as the reserved time cannot be rebooked on short notice.

Question 2

Do you require a deposit or prepayment?

Accepted Answer

Yes. A deposit may be required to reserve your appointment, especially for longer sessions or new clients. Deposits help ensure scheduled time is respected and are applied toward your session when you arrive.

Question 3

What happens if I arrive late to or have to reschedule my appointment?

Accepted Answer

Appointments begin and end at the scheduled time and cannot be extended to accommodate late arrivals. Your session may be shortened to stay on schedule. A deposit is required to secure appointments and may be required again after a late cancellation or no-show.

Question 4

How often should I schedule massage sessions?

Accepted Answer

Session frequency depends on your goals. Some clients come in monthly for maintenance, while others benefit from more frequent sessions during periods of high stress, recovery, or training. I’m happy to help you decide what makes sense for you.

Question 5

What should I expect during my first massage session?

Accepted Answer

Before each session, we’ll take a few minutes to review your goals, preferences, and any relevant health information so your massage is both safe and effective. If it’s your first visit – or if it’s been a year or more since your last session – updated intake information and renewed consent may be required. During your massage, you’re encouraged to communicate openly. You can request adjustments to pressure, positioning, temperature, music, or focus areas at any time. The session is collaborative, and your comfort always comes first.

Question 6

How do I communicate during the session?

Accepted Answer

You’re always welcome to speak up during your session – whether you want more or less pressure, a change in technique, or to move on from a particular area. You’re also welcome to enjoy quiet relaxation if that’s what you prefer. Massage can occasionally bring up emotional responses; if that happens, you’re free to express what you’re feeling, request privacy, or end the session early. You remain in control of your experience at all times.

Question 7

How are professional boundaries and draping handled?

Accepted Answer

All services provided are strictly professional and non-sexual in nature. Requests for sexual activity, behavior, or conversation are not tolerated. Breast and genital areas are never massaged. Proper draping is maintained at all times to protect your privacy and comfort. Only the area being actively worked on will be uncovered, and I’ll always communicate before moving to a new area. Work near sensitive areas such as the hips or low back is performed only with consent and can be done through draping if preferred. Any violation of professional boundaries will result in the immediate termination of the session, and the full session fee will still apply.

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