Massage Policies & Procedures
My goal is to provide every client with a professional, safe, and therapeutic massage experience. The following policies and procedures outline expectations for both first-time and returning clients of Take Ten Massage.
ARRIVAL TIME
ARRIVAL TIME
Please arrive to your appointment approximately 10 – 15 minutes early to account for traffic, health intake registration or early start.
LATE ARRIVAL POLICY
LATE ARRIVAL POLICY
Late arrivals will not receive extension of scheduled appointments. In special cases, and when the schedule will allow, I may be able to accommodate a partial or full appointment. This will be at the discretion of Take Ten Massage, LLC and only with proper, advanced notification of your late arrival. The original appointment fee will be charged.
CANCELLATION POLICY
CANCELLATION POLICY
Please provide at least 8 hours notice if you need to reschedule or cancel your appointment. If there is no notice to cancel within 24 hours a $25 fee will be applied.
NO SHOW POLICY
NO SHOW POLICY
Clients who fail to show for appointments will be asked to pre-pay for future services.
Please arrive 10–15 minutes early for your appointment to allow time for traffic, health intake forms, and preparation. Arriving early also helps ensure your session begins on time.
Appointments are reserved specifically for you. To respect this time, all sessions require prepayment to hold the appointment. Cancellations or rescheduling requests must be made at least 24 hours in advance. Late cancellations or no-shows will be charged the full session fee. Prepaid sessions are transferable to a future appointment only when proper notice is given.
Late arrivals do not receive extensions beyond the scheduled appointment time. When the schedule allows and with advance notice, I may be able to accommodate part or all of the session. This accommodation is not guaranteed and remains at the discretion of Take Ten Massage, LLC. The full appointment fee still applies.
All appointments require prepayment to hold the scheduled time. Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations and no-shows are charged the full session rate.
Other Massage Policies
Before each session, we will review your treatment plan together. At your first visit, you will receive a copy of these massage therapy policies and procedures and will sign a consent form confirming that you have read, understand, and agree to follow them. Clients who have not been seen for one year or longer must also complete a new consent form.
Take Ten Massage, LLC employs licensed massage professionals and follows the standards of the American Massage Therapy Association.
Massage therapy involves the use of manual techniques and, when appropriate, adjunctive therapies to support overall health and well-being. Massage therapists do not diagnose medical conditions or prescribe treatments. When necessary, I will refer clients to a qualified healthcare provider and follow any recommendations provided by your physician.
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Your comfort is a priority. You may request adjustments to pressure, room or table temperature, music volume, or focus areas at any time. You may also ask to move on from an area or end the session early.
Clients always remain modestly draped. Only the area being worked on will be uncovered, and I will clearly communicate before moving to a new area.
Emotional responses to massage can occasionally occur. If this happens, you may express your feelings in a safe, non-judgmental environment, request privacy, or end the session. You remain in control at all times.
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Requests for sexual activity are not tolerated. Such requests will be viewed as solicitation and reported to the appropriate authorities in accordance with massage therapy regulations. Clients making these requests will not be rescheduled.
Massage of the breast or genital areas is never performed. I will ask permission before working near these areas; otherwise, a professional distance will be maintained. Work on the low back, hips, or gluteal area occurs only with consent and may be performed through draping if requested.
Sexual conversation or interaction of any kind is never appropriate. In rare cases, an involuntary physical response may occur; this is a natural reaction and typically subsides quickly.
I do not provide massage services to anyone under the age of 18 without written consent and supervision from a parent or legal guardian.
All communication between you and the massage therapist remains confidential. You may choose to talk during your session or enjoy quiet relaxation.
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Clients are responsible for informing the massage therapist of any current medical conditions, treatments, or medications. Written clearance from a physician, chiropractor, physical therapist, or other healthcare provider may be required before continuing massage therapy.
Please also notify me of any changes to your health status before each session.